Frequently Asked Questions

Booking & Payments

Do you offer payment plans?

All sessions are required to be paid in full within seven days, unless otherwise stated, of confirmed booking. The only sessions that allow a payment plan are Wedding’s.

What payments do you accept?

Payments can be made directly from the invoice sent using Debit/Credit/ACH. No other payment method is accepted.

What is your refund/cancellation policy?

I plan my schedule accordingly, if you are more than 15 minutes late I consider your appointment abandoned and the entire session fee is forfeited.

In the event you must cancel the session for any reason, you will forfeit 50% of the session fee if you notify me in writing 48hrs prior to the scheduled time. Notices given after the 48hr grace period, will forfeit the entire session fee. Rescheduling is considered a cancellation and subject to the same policy.

Forfeiture’s are non-transferable, any money owed to you will be in the form of session credit. No refunds.

Do you print photos?

Included with every session is a private online album where you can download photos to print wherever you wish, or you can order directly with a professional print lab that is used by millions of photographers.

How do I book a session?

Session requests are done through my site, typically you receive confirmation within 1-2 business days via email. Book now!

Sessions

What if we are late?

Unfortunately my days are booked accordingly, I cannot accept tardiness of 15 minutes or more. If you are late past that point, you forfeit the entire session fee without refund.

Questions about pricing?

Super simple, go to the Session tab and select the session you desire for all pricing and inclusions!

Get in touch

I encourage all questions, thoughts, or issues! If you would like to get in touch with my studio, please use the contact form to the right or the information below. Look forward to hearing from you!

(269) 660-3278
shannon@shannons.photography

 

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